Say what the key can still do
For keys locked inside, explain whether a spare is available elsewhere. If every key is missing, say so at the start. If a key remains, describe whether the problem affects unlocking, remote buttons or starting the vehicle.
Have the make, model and year ready. Confirm support for that particular vehicle and key system before arranging work. The car key replacement page covers the details to prepare if another key may be needed.
- Key inside the vehicle: describe the access problem.
- All keys missing: establish the exact model and key system.
- Key present but failing: explain which function is affected.
